FAQs

FREQUENTLY ASKED QUESTIONS

• Do you offer nationwide shipping? Yes, we offer nationwide shipping across the country. We ensure that your wallet arrives safely and promptly through our trusted shipping partners.

• Do you offer free shipping? We offer free shipping on orders worth 3000 and above. On orders below 3000, we charge a flat fee of Pkr 150/- 

• What materials are used in your wallets? Our wallets are crafted from full grain cow leather, ensuring durability, elegance, and a luxurious feel. Each wallet is meticulously designed to offer both style and functionality. 

• How do you ensure the quality of your leather products? We source premium full grain cow leather and use expert craftsmanship to create each wallet. Our quality control team inspects every wallet to ensure it meets our high standards of excellence.

• How are your wallets packaged? Each wallet is carefully encased in a soft, premium cloth that features our distinctive brand logo, adding a touch of sophistication. This cloth helps protect the wallet and enhances the overall presentation. The wallet is then placed inside a sturdy cardboard box for additional protection during transit. 

• Can I request special packaging for gifts? Yes, we offer an optional gift wrapping service. By selecting this option at checkout, your wallet will be elegantly wrapped, making it an ideal choice for gifting. 

• Can I customize my wallet? Currently, we do not offer customization services. However, we are always exploring new options and may offer customization in the future. 

• How long does shipping take? Shipping times vary depending on your location. Typically, orders are processed within 24 hours, and delivery can take anywhere from 2-5 business days. You will receive a tracking number once your order has shipped. 

• What payment methods do you accept? We offer several convenient payment options to make your purchase as easy as possible. You can pay using major credit cards (Visa, MasterCard, and debit cards) Additionally, we accept bank transfers and offer Cash on Delivery (COD) too.

• What is your return/exchange policy? We maintain a strict no refund or exchange policy for products. However, if you receive a damaged item or one that is different from what you ordered, you are eligible to apply for a refund. Please contact us immediately upon receiving the product to initiate the refund process. 

• Do you guarantee the quality of your products? Yes, we stand behind the quality of our products with a full guarantee. We are committed to ensuring that each item meets our high standards. If you encounter any issues with the quality of your purchase, please contact us, and we will address your concerns promptly.